“…Facebook CEO Mark Zuckerberg might have quieted some of the outcry over Facebook’s privacy settings, but, according to the American Customer Satisfaction Index, Facebook’s users still aren’t happy.
The index, which, for the the first time, included social media sites among the thirty online media companies …
… found that Facebook had one of the lowest “satisfaction” scores among the firms ranked.
Facebook’s “abysmal” 64 points out of 100 put it in “the bottom 5% of all private sector companies …
… and in the same range as the IRS tax e-filing system, airlines and cable companies,” the Wall Street Journal explains…”
go to source/story>>>Facebook’s User Satisfaction Bombs: Site Rates Slightly Above IRS
