“…Government cuts and poor planning have left more than 70,000 calls to IRD unanswered over its busiest tax return time, the Public Service Association (PSA) says.
IRD figures showed about 70,000 calls weren’t answered between June 25 and July 5 – the two weeks leading up to the deadline for filing tax returns.
During that period 164,000 calls were planned for, but more than 202,000 were received.
Of those only about 131,000 were actually answered as the department struggled to cope with increased demand.
The PSA said there had also been a significant increase in the number complaints about the phone service…”
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